Changes between Version 5 and Version 6 of HowToRankTicket

Timestamp:

Sep 29, 2016, 3:48:18 PM (9 years ago)

Author:

Alexander Kunin

Comment:

--

HowToRankTicket

@@ -23 +23 @@
 '''3)  Priority:'''
 
-Priority defines the order in which we should resolve a defect. Should   we fix it now, or can it wait? This priority status is set by the tester to the developer mentioning the time frame to fix the defect. If high priority is mentioned then the developer has to fix it at the earliest. The priority status is set based on the customer requirements. For example: If the company name is misspelled in the home page of the website, then the priority is high and severity is low to fix it.
+Priority defines the order in which we should resolve a defect. Should we fix it now, or can it wait? This priority status is set by the tester to the developer mentioning the time frame to fix the defect. If high priority is mentioned then the developer has to fix it at the earliest. The priority status is set based on the customer requirements. For example: If the company name is misspelled in the home page of the website, then the priority is high and severity is low to fix it.
 
 Priority can be of following types:
 
+ * '''Critical''': The system cannot be used until the repair has been done. This generally occurs in cases when an entire functionality is blocked.
+ * '''High''': The defect must be resolved as soon as possible because the defect is affecting the application or the product severely.
+ * '''Medium''': The defect should be resolved in the normal course of development activities. It can wait until a new build or version is created.
  * '''Low''': The defect is an irritant which should be repaired, but repair can be deferred until after more serious defect have been fixed.
- * '''Medium''': The defect should be resolved in the normal course of development activities. It can wait until a new build or version is created.
- * '''High''': The defect must be resolved as soon as possible because the defect is affecting the application or the product severely. The system cannot be used until the  repair has been done.