Changes between Version 1 and Version 2 of HowToRankTicket


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Timestamp:
Sep 28, 2016, 11:46:50 PM (9 years ago)
Author:
Alexander Kunin
Comment:

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  • HowToRankTicket

    v1 v2  
    1 1)  RPC Priority:
     11)  '''RPC Priority:'''
    22
    33Ticket priority for RPC Software development group. The higher the rank, the sooner it will be fixed/implemented.
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    6 2)  Severity:
     62)  '''Severity:'''
    77
    88It is the extent to which the defect can affect the software. In other words it defines the impact that a given defect has on the system. For example: If an application or web page crashes when a remote link is clicked, in this case clicking the remote link by an user is rare but the impact of  application crashing is severe. So the severity is high but priority is low.
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    19 3)  Priority:
     193)  '''Priority:'''
    2020
    2121Priority defines the order in which we should resolve a defect. Should   we fix it now, or can it wait? This priority status is set by the tester to the developer mentioning the time frame to fix the defect. If high priority is mentioned then the developer has to fix it at the earliest. The priority status is set based on the customer requirements. For example: If the company name is misspelled in the home page of the website, then the priority is high and severity is low to fix it.
    … …  
    2626 * Medium: The defect should be resolved in the normal course of development activities. It can wait until a new build or version is created.
    2727 * High: The defect must be resolved as soon as possible because the defect is affecting the application or the product severely. The system cannot be used until the  repair has been done.
    28  * Few very important scenarios related to the severity and priority which are asked during the interview:
     28
     29
     30'''Few very important scenarios related to the severity and priority'''
    2931
    3032High Priority & High Severity: An error which occurs on the basic functionality of the application and will not allow the user to use the system. (Eg. A site maintaining the student details, on saving record if it, doesn’t allow to save the record then this is high priority and high severity bug.)